Terms of Service

1. Agreement to Terms

Welcome to CreatorHyve! These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and CreatorHyve ("CreatorHyve," "we," "us," or "our") governing your access to and use of the CreatorHyve platform, including our Agent Studio (AutoFlow), AI Content Generation, AI Image Generator, AI Video Generator, Content Calendar & Scheduling, Brand Kit, Media Library, Social Publishing, Credit System, and all related services, applications, and websites (collectively, the "Services").

By accessing or using CreatorHyve, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.

2. Eligibility

To use CreatorHyve, you must:

• Be at least 13 years old (or 16 in the European Economic Area)
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Services under applicable laws
• Provide accurate and complete registration information
• Maintain the confidentiality of your account credentials

If you are using CreatorHyve on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Account Registration and Security

3.1 Account Creation

You must create an account to access most features of CreatorHyve. You agree to provide accurate, current, and complete information during registration and to update such information promptly if it changes.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password and account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

3.3 Account Restrictions

You may not:

• Share your account with others or allow unauthorized access
• Create multiple accounts to circumvent limitations or restrictions
• Purchase, sell, rent, or lease access to your account
• Use another user's account without permission

4. Subscription Plans and Billing

4.1 Free Plan

We offer a permanent Free plan that provides limited access to the platform, including a small credit allowance to try AI generation. The Free plan does not include content scheduling, publishing, or connected social accounts. To access these features, you must subscribe to a paid plan.

4.2 Paid Subscriptions

Our paid subscription plans are Starter, Creator, and Scale, each billed monthly or yearly. The current prices, monthly credit allocations, usage limits, and features included in each plan are shown on our Pricing page and at checkout, and may change as described in these Terms. Higher plans include the features of lower plans plus additional capacity and capabilities.

All paid plans operate on a credit-based system. Each plan includes a monthly credit allocation. Credits are consumed when you use AI features (text generation, image generation, video generation, Agent Studio flows). Unused credits reset at the start of each billing period and do not carry over.

4.3 Credit System

CreatorHyve uses a credit-based system to meter AI usage:

• Each AI action (text generation, image generation, video generation, Agent Studio post generation) deducts credits from your balance
• Credit costs vary by feature and AI model — your account dashboard displays the cost of each action before you confirm it
• Agent Studio flows deduct 0.1 credits per generated post as each post is generated; image generation per post deducts additional credits based on the model used
• Credits are included with your subscription and are not sold separately
• A full transaction history of credit usage is available in your Billing > Credit Activity page

4.4 Billing and Payment

• Subscriptions are billed monthly or annually in advance based on your selection
• All fees are non-refundable except as required by law or stated in these Terms
• You authorize us to charge your payment method on a recurring basis
• We use Dodo Payments for secure payment processing; your payment details are handled directly by Dodo Payments and are not stored on our servers
• Prices are subject to change with 30 days' notice to existing subscribers
• Failed payments may result in service suspension or termination

4.5 Cancellation and Refunds

You may cancel your subscription anytime from the Billing page in your account. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until that time. No refunds are provided for partial billing periods, except:

• Within 7 days of your initial paid subscription (annual plans only)
• If we terminate your account in violation of these Terms
• As required by applicable consumer protection laws

4.6 Auto-Renewal

Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription fee.

4.7 Inactive Accounts and Media Retention

To keep storage costs sustainable, we store your generated and uploaded images and videos only while your account is active. An account is inactive when it has had no paid subscription for 90 consecutive days. For accounts that have never subscribed, the 90 days are counted from the date the account was created. When an account has been inactive for more than 90 days, we permanently delete the images and videos stored in that account, including previews, and this cannot be undone.

• Your account, settings, brand kit, and the text of your posts and captions are not deleted by this rule
• Starting or renewing a paid subscription at any time before deletion keeps your media
• You can download your images and videos at any time before they are deleted
• This rule applies to media stored with CreatorHyve. Content you have already published to a social platform remains on that platform

5. Acceptable Use Policy

When using CreatorHyve, you agree NOT to:

5.1 Prohibited Content

• Generate or distribute illegal, harmful, or offensive content
• Create content that infringes on intellectual property rights
• Produce misleading, deceptive, or fraudulent content
• Generate sexually explicit, violent, or hateful material
• Create content that violates third-party platform policies (including YouTube, Instagram, X/Twitter, LinkedIn, Facebook, and the other platforms we support)
• Generate spam, malware, or phishing content

5.2 Prohibited Activities

• Reverse engineer, decompile, or attempt to extract our AI models
• Use automated tools (bots, scrapers) to access the Services, other than our Developer API with your own API key
• Attempt to circumvent usage limits, rate limiting, or security measures
• Interfere with or disrupt the Services or servers
• Impersonate others or misrepresent your affiliation
• Collect or harvest user data without consent
• Use the Services for competitive analysis or to build competing products

5.3 AI-Specific Restrictions

You may not use our AI features to:

• Generate deepfakes or manipulated media intended to deceive
• Create content impersonating real individuals without disclosure
• Train or fine-tune external AI models using CreatorHyve outputs
• Bypass content moderation or safety filters
• Generate bulk content for spam or manipulation purposes

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund, and we reserve the right to report illegal activities to law enforcement.

6. Content Ownership and Intellectual Property

6.1 Your Content

You retain all ownership rights to:

• Content you upload to CreatorHyve (brand assets, input prompts, etc.)
• AI-generated content created using our Services
• Your content calendar, schedules, and organizational data

6.2 License to CreatorHyve

By using our Services, you grant CreatorHyve a worldwide, non-exclusive, royalty-free license to:

• Store, process, and display your content to provide the Services
• Share your content with third-party providers necessary for service delivery
• Display your content in marketing materials (only with explicit opt-in consent)

This license terminates when you delete your content or close your account, except for content retained for legal compliance.

We do not use your content to train our own AI models. Your prompts and inputs are sent to the third-party AI providers described in Section 7.3 to produce the output you request, and those providers' own terms apply.

6.3 CreatorHyve's Intellectual Property

CreatorHyve and its Services (including software, algorithms, UI/UX, branding, and AI models) are protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or create derivative works of our platform
• Remove or alter copyright notices or proprietary markings
• Use our trademarks or branding without written permission

6.4 AI-Generated Content Attribution

While you own AI-generated content, we recommend disclosing AI usage where required by platform policies (including YouTube, Instagram, X/Twitter, LinkedIn, Facebook, and the other platforms we support) or applicable laws. CreatorHyve is not responsible for ensuring your content complies with third-party disclosure requirements. This includes but is not limited to YouTube's AI-generated content labels, Instagram's AI information labels, and any applicable regulatory requirements in your jurisdiction.

6.5 Copyright Infringement

We respect intellectual property rights. If you believe content on CreatorHyve infringes your copyright, please contact us at [email protected] with:

• Description of the copyrighted work
• URL or location of the infringing content
• Your contact information
• A statement of good faith belief that use is not authorized
• Electronic signature of the copyright owner or authorized representative

7. Third-Party Platform Integrations

7.1 Social Media Platforms

CreatorHyve integrates, or is rolling out integrations, with third-party social and blogging platforms, including YouTube, Instagram, X (Twitter), LinkedIn, Facebook, Pinterest, Threads, Bluesky, Mastodon, Telegram, Discord, Dev.to, Hashnode, and WordPress. Availability of each platform depends on that platform's approval and API access. When you connect these accounts:

• You authorize CreatorHyve to access your accounts per the OAuth permissions you explicitly grant
• We store encrypted OAuth access and refresh tokens, or the encrypted app password, access token, or bot token you provide for platforms that do not use OAuth, to enable scheduled and automated publishing on your behalf
• You remain responsible for complying with each platform's Terms of Service and Community Guidelines
• We are not liable for actions taken by third-party platforms, including account suspensions or content removals
• Platform integrations may be discontinued if third-party APIs change, are revoked, or become unavailable
• You may disconnect any platform integration at any time from your Connected Accounts settings

7.2 Agent Studio and Automated Publishing

The Agent Studio (AutoFlow) feature uses AI to generate and schedule content on your behalf. When using Agent Studio:

• You configure the flow settings (platforms, duration, posting schedule, content tone) and you are responsible for reviewing generated content before it is published
• In "Auto-publish" mode, posts are published automatically at the scheduled times without further approval; use this mode only when you are satisfied with the AI output quality
• In "Review queue" mode, generated posts await your explicit approval before publication
• Posts for platforms that require an image or video (currently YouTube, Instagram, and Pinterest) always wait in your review queue, whichever mode you choose, until you attach media and approve them
• Credits are deducted as each post is generated (0.1 per post) and additionally when you generate images for posts
• You remain solely responsible for all content published via Agent Studio flows, including compliance with platform policies

7.3 AI APIs and Processing

Our use of third-party AI APIs (OpenAI, Google AI, Anthropic, Fal.ai, Replicate, and others) is subject to their respective terms. Changes in API availability, pricing, or policies may affect our Services. We will make reasonable efforts to notify you of significant changes that impact your usage.

7.4 Platform Compliance

You are solely responsible for ensuring your AI-generated and automated content complies with the policies of platforms where you publish (e.g., YouTube's AI disclosure requirements, Instagram's Community Guidelines, X's Automation Rules, LinkedIn's Professional Community Policies).

7.5 TikTok

If you connect a TikTok account, these additional terms apply to your use of TikTok through CreatorHyve:

• You must have the right to post every video you publish, and you remain responsible for it, including compliance with TikTok's Terms of Service, its Community Guidelines and its music and commercial content policies
• CreatorHyve posts a video to TikTok only after you confirm its title and settings. You choose who can view it and whether comments, Duet and Stitch are allowed; we do not set these for you
• If a video promotes your own business, another brand or a third party in exchange for something of value, you must turn on the commercial content disclosure we show before posting and choose the right label. Posting confirms that you accept TikTok's Music Usage Confirmation and, for branded content, its Branded Content Policy
• TikTok sets the limits and visibility rules for posts made through third-party apps, including daily posting limits and, while TikTok's review of CreatorHyve is incomplete, private-only posting. TikTok may refuse, limit or remove a video, and we are not responsible for its decisions
• You can disconnect TikTok at any time in Integrations

8. Service Availability and Support

8.1 Uptime

We strive to maintain 99.9% uptime for our Services (excluding scheduled maintenance). However, we do not guarantee uninterrupted or error-free access. Services may be temporarily unavailable due to:

• Scheduled maintenance (announced in advance when possible)
• Emergency security updates
• Third-party provider outages (Supabase, Cloudflare, AI APIs)
• Force majeure events beyond our control

8.2 Customer Support

Support availability varies by plan:

• Free Plan: Help center and documentation only
• Starter Plan: Email support (48-hour response time)
• Creator Plan: Priority email support (24-hour response time)
• Scale Plan: Priority support and a dedicated account manager

8.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Services at any time with reasonable notice. We are not liable for any modification, suspension, or discontinuation of the Services.

9. Usage Limits and Fair Use

9.1 Credit-Based Usage

AI features are governed by a credit system. Each paid plan includes a monthly credit allocation. Credit costs per action are:

• Text generation (post captions, content ideas, prompt enhancement): 1 credit per generation
• Image generation: 2–15 credits per image depending on the AI model selected
• Video generation: 1–500 credits per video depending on the AI model and duration selected
• Agent Studio flow: 0.1 credits per post generated in the flow
• Post image generation (within a flow): charged at the standard image model rate

Your current credit balance and a full transaction history are visible in your Billing > Credit Activity dashboard. Credit costs for each action are shown before you confirm the action.

9.2 Feature Access by Plan

In addition to credits, certain features (for example scheduling and publishing, connected social accounts, Brand Kit, Agent Studio, and API access) are available only on certain plans, regardless of your credit balance. The plan required for each feature is listed on our Pricing page.

9.3 When Credits Run Out

If your monthly credit allocation is exhausted:

• AI features will be blocked until your allocation resets at the next billing cycle or you move to a plan with a larger allocation
• Plan credits reset monthly and do not carry over to the next billing period

9.4 Fair Use Policy

We expect reasonable use of our Services. Excessive usage that:

• Significantly exceeds typical usage patterns for your plan
• Adversely impacts service performance for other users
• Appears to violate our Acceptable Use Policy

May result in account review, usage restrictions, or plan adjustments. We will notify you before taking action.

10. Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using CreatorHyve, you consent to our data practices as described in the Privacy Policy.

10.1 GDPR Compliance

For users in the European Economic Area (EEA), UK, or Switzerland, we comply with the General Data Protection Regulation (GDPR) and provide:

• Data access, portability, and deletion rights
• Lawful basis for processing (consent, contract, legitimate interest)
• Appropriate safeguards, such as Standard Contractual Clauses, for international data transfers (see Section 9 of our Privacy Policy)

10.2 CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA) and provide disclosure of data collection practices as described in our Privacy Policy.

11. Disclaimers and Warranties

11.1 "As Is" Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. WE DO NOT WARRANT THAT:

• The Services will be uninterrupted, secure, or error-free
• AI-generated content will meet your specific requirements or expectations
• AI outputs will be accurate, complete, or free from errors
• Third-party platform integrations will remain available
• Data stored on our servers will never be lost (though we use redundant backups)

11.2 AI Content Disclaimer

AI-generated content is created using machine learning models that may produce:

• Inaccurate, incomplete, or nonsensical outputs
• Content that unintentionally resembles existing copyrighted works
• Biased or inappropriate content despite our safety filters
• Results that vary based on prompts and parameters

You are solely responsible for reviewing, editing, and approving all AI-generated content before publication.

11.3 No Professional Advice

CreatorHyve does not provide legal, financial, tax, or professional advice. AI-generated content and suggestions should not be relied upon as professional advice. Consult qualified professionals for specific guidance.

12. Limitation of Liability

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL
• SERVICE INTERRUPTIONS OR DATA LOSS
• DAMAGES RESULTING FROM AI-GENERATED CONTENT
• UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR DATA BREACHES
• THIRD-PARTY ACTIONS OR PLATFORM POLICY VIOLATIONS
• RELIANCE ON AI OUTPUTS OR CONTENT SUGGESTIONS

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CreatorHyve IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless CreatorHyve and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of the Services
• Your violation of these Terms or applicable laws
• Your content or AI-generated content you publish
• Infringement of third-party intellectual property rights
• Violation of third-party platform policies (including YouTube, Instagram, X/Twitter, LinkedIn, Facebook, and the other platforms we support)
• Any harm caused to other users or third parties

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

14. Termination

14.1 Termination by You

You may close your account at any time by using "Request account deletion" in Settings (Security) or by emailing [email protected]. Upon termination:

• Your subscription will be canceled (effective at the end of the billing period)
• You will lose access to paid features
• Your data will be deleted within 30 days (subject to legal retention requirements)
• You can download your generated images and videos from the app before deletion, or ask our support team for a copy of your data

14.2 Termination by CreatorHyve

We may suspend or terminate your account immediately, without notice, if you:

• Violate these Terms or our Acceptable Use Policy
• Engage in fraudulent, illegal, or abusive activity
• Fail to pay subscription fees
• Pose a security or legal risk to CreatorHyve or other users

We will provide notice and an opportunity to cure violations where reasonable, except in cases of severe or repeated violations.

14.3 Effect of Termination

Upon termination:

• Your license to use the Services immediately ceases
• Outstanding fees remain due and payable
• Sections of these Terms that by their nature should survive (indemnification, disclaimers, limitations of liability, dispute resolution) continue to apply

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

For users outside the United States, you may have additional rights under local consumer protection laws that cannot be waived by these Terms.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

Before filing a claim, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We commit to good-faith efforts to resolve disputes within 60 days.

16.2 Binding Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will be conducted by a single arbitrator and held virtually or in Delaware, United States.

16.3 Class Action Waiver

YOU AND CreatorHyve AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION.

16.4 Exceptions

Either party may bring claims in small claims court for matters within its jurisdiction. Additionally, either party may seek injunctive relief in court for intellectual property violations.

16.5 Opt-Out

You may opt out of this arbitration agreement within 30 days of account creation by emailing [email protected] with your name, email, and explicit statement opting out.

17. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes in our Services or business practices
• Legal, regulatory, or security requirements
• User feedback and improvements

When we make material changes, we will:

• Update the version number and "Last Updated" date
• Notify you via email or in-app notification at least 30 days before changes take effect
• Provide a summary of changes and link to the previous version
• Give you the option to download the updated Terms

Your continued use of CreatorHyve after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must discontinue use and may cancel your account.

18. Miscellaneous

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with CreatorHyve, constitute the entire agreement between you and CreatorHyve regarding the Services.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

18.5 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or third-party service outages.

18.6 Export Compliance

You agree to comply with all applicable export and import laws and regulations. You may not use or export the Services in violation of U.S. export laws or regulations.

18.7 Government Users

If you are a U.S. government entity, the Services are "commercial computer software" and "commercial computer software documentation" with restricted rights as defined in FAR 12.212 and DFARS 227.7202.

19. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

20. Acceptance of Terms

By clicking "I Accept," "Sign Up," creating an account, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.